Assessment of state services quality and availability in the socio-cultural sphere
Электронный архив РГППУ
Информация об архиве | Просмотр оригинала| Поле | Значение | |
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Assessment of state services quality and availability in the socio-cultural sphere
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| Автор |
Terentyeva, I. V.
Starodubtsev, M. P. Timonin, A. I. Pugacheva, N. B. Zykova, N. N. Lunev, A. N. Ezhov, S. G. Starikova, L. D. |
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| Тематика |
EVALUATION OF PUBLIC ADMINISTRATION
LEVEL OF STATE SERVICES AVAILABILITY LEVEL OF STATE SERVICES QUALITY SOCIO-CULTURAL SPHERE TRUST OF CONSUMERS IN SERVICE PROVIDERS |
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| Описание |
The relevance of the presented research is caused by distribution of independent tools to assess public administration of the socio-cultural sphere by public nongovernmental organizations and scientific institutes. The objective of the paper is to develop a technique to assess quality and availability of state services in the socio-cultural sphere as components of public administration. An institutional approach has become a leading one; it allows to consider state services quality and availability assessment in the socio-cultural sphere as a complex indicator of the content quality of a resulting effect and quality of services obtained; it is also connected with the comfort of service rendering and their availability for consumers. The elaborated technique of state services quality and availability assessment in the socio-cultural sphere includes the following criteria: The level of state services quality; the level of state services availability; the level of trust that consumers have in service providers. The technique is directed to identify effective measures to provide consumers with available and high-quality state services in the socio-cultural sphere rendered by state bodies and their departments according to the results of a calendar year. © 2016, Econjournals. All rights reserved.
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| Дата |
2019-07-17T10:00:18Z
2019-07-17T10:00:18Z 2016 |
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| Тип |
Article
Journal article (info:eu-repo/semantics/article) Published version (info:eu-repo/semantics/publishedVersion) |
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| Идентификатор |
2146-4405
https://www.scopus.com/record/display.uri?origin=resultslist&eid=2-s2.0-84955278010 https://elar.rsvpu.ru/handle/123456789/28143 84955278010 2-s2.0-84955278010 Federal University, Kazan, Volga Region, Russian Federation Saint Petersburg Military Institute of Internal Troops of the Ministry of Internal Affairs of the Russian Federation, Saint Petersburg, Russian Federation Kostroma State University Named after N. A. Nekrasov, Kostroma, Russian Federation Kazan State University of Architecture and Engineering, Kazan, Russian Federation Volga State University of Technology, Yoshkar-Ola, Russian Federation Kazan National Research Technical University Named after A. N. Tupolev, KAI, Kazan, Russian Federation Ural Federal University Named after the First President of Russia B. N. Yeltsin, Yekaterinburg, Russian Federation Russian State Vocational Pedagogical University, Yekaterinburg, Russian Federation Scopus Terentyeva, I.V., Federal University, Kazan, Volga Region, Russian Federation Starodubtsev, M.P., Saint Petersburg Military Institute of Internal Troops of the Ministry of Internal Affairs of the Russian Federation, Saint Petersburg, Russian Federation Timonin, A.I., Kostroma State University Named after N. A. Nekrasov, Kostroma, Russian Federation Pugacheva, N.B., Kazan State University of Architecture and Engineering, Kazan, Russian Federation Zykova, N.N., Volga State University of Technology, Yoshkar-Ola, Russian Federation Lunev, A.N., Kazan National Research Technical University Named after A. N. Tupolev, KAI, Kazan, Russian Federation Ezhov, S.G., Ural Federal University Named after the First President of Russia B. N. Yeltsin, Yekaterinburg, Russian Federation Starikova, L.D., Russian State Vocational Pedagogical University, Yekaterinburg, Russian Federation |
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| Язык |
en
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| Права |
Restricted accedd (info:eu-repo/semantics/restrictedAccess)
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| Формат |
text/html
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| Охват |
RSVPU
SCOPUS |
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| Издатель |
Econjournals
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| Источник |
International Review of Management and Marketing
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Other
Parents and Families Researchers School Support Staff Students Teachers |
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